Med spas and salons live on bookings, reviews and repeat clients. The problem is that front desks get slammed, DMs sit unanswered for days, and past clients vanish after one visit. We automate the booking flow, the no-show problem, the review pipeline and the reactivation of dormant clients — so your team focuses on treatments, not chasing appointments.
Someone asks about pricing on Instagram at 10pm. Your front desk sees it Thursday morning. They already booked somewhere else Wednesday night.
Four booked slots. One doesn't show. That's unbillable chair time you can't recover — every single week. No reminder system means it keeps happening.
You've treated hundreds of clients but only a fraction come back regularly. The rest have no reason to think of you — until someone runs one targeted reactivation campaign.
Aesthetics runs on DMs, no-shows and repeat clients. This is one connected system that answers inquiries in minutes, cuts the no-shows, and brings dormant clients back — off a single record you own. Here’s the whole thing, and what each part is worth.
After hours, on a Sunday, while your front desk is slammed — it answers the DM and books before they book elsewhere.
A DM inquiry and a phone inquiry from the same person become one contact — not two leads that both get half-handled.
Reminders, reactivations and review asks fire on their own — your team stays on treatments, not chasing appointments.
Not a sixth tool bolted on. It’s the one place every DM, booking and review lands, so a client isn’t scattered across three apps that don’t talk. Registered to your business and exportable any time — you own it.
↻ And it compounds — every retained client and review makes the next booking easier to win.
Med spas usually start at Coverage — that’s where the AI Chat agent that answers your DMs begins. The full foundation is included underneath; the free audit confirms the right starting point.
Not sure which parts you need? The free audit maps it →Answers Instagram, Facebook and website chat 24/7 with pricing, availability and before-and-after info — and pushes a booking link the moment they’re ready.
Someone DMs about filler pricing at 10pm. The AI answers and offers a slot; if they ask something clinical, it hands off to your team instead of guessing — the correct move in aesthetics.
Confirmation, a 48-hour reminder and a day-of text — and when someone cancels, an auto-reschedule prompt offers the slot to your waitlist instead of leaving it empty.
A client cancels a Botox slot the morning of. Instead of a dead hour, the system offers it to your waitlist and someone books it before lunch.
Personalized outreach to dormant clients at 60, 90 and 180 days — seasonal offers, lapsed check-ins, treatment reminders — marketing to people who already paid you once.
A client who came once for a facial goes quiet. At 90 days a “time for a refresh?” offer lands — and they rebook, at zero ad spend, from a list you already had.
Review request after every appointment. AI drafts an on-brand reply to each, and anything below your star threshold routes to a human first.
Every happy client gets asked at the right moment; anything unhappy comes to you privately first — so your public profile grows and problems get handled off-stage.
Most clinics we audit run booking software that doesn't talk to their email platform, a review tool that doesn't know who was treated, and DMs living in three separate apps. The client record ends up scattered across all of them.
The account is registered to your business, not ours. If you ever leave, it stays with you.
Every contact, conversation, call recording and pipeline record exports any time. No hostage data, no exit fee.
Calls, texts, DMs, pipeline, calendar and reviews in a single mobile app. Most owners run the whole thing from a truck or a treatment room.
Add your office manager, your staff, your partner. Seats don't change your bill, so the system never punishes you for growing.
Every plan includes the one below it. Med spas start at Coverage because the AI Chat agent — the piece that answers DMs — begins at that tier.
We will tell you where you belong, and it is often not the top. If Foundation closes your biggest gap, that is what the assessment will say — and we would rather earn the rest later than sell you a tier you cannot use yet.
| Foundation$597/mo · $950 setup | ★ Most pickedCoverage$1,197/mo · $1,400 setup | Advantage$2,497/mo · $2,500 setup | |
|---|---|---|---|
| Catching leads | |||
| Missed-call text-back | ✓ | ✓ | ✓ |
| CRM pipeline stages | Custom | Full 5-stage | Multi-pipeline |
| Follow-up sequences | 2 | 5 workflows | Unlimited |
| Automated review requests | ✓ | ✓ | ✓ |
| Running without you | |||
| AI Voice Receptionist | 250 min | 500 min | 1,000 min |
| AI Chat Agent — web & DMs | — | ✓ | ✓ |
| AI review responses | — | ✓ | ✓ |
| Google Business management | — | ✓ | ✓ |
| Access & oversight | |||
| Reporting | Monthly snapshot | Monthly + call | Bi-weekly calls |
| Front-office re-audit | — | — | Quarterly |
| Build queue priority | — | — | ✓ |
| Multi-location support | — | — | ✓ |
3-month minimum, month-to-month after · Full plan comparison and add-ons on the pricing page
It's trained on your service menu, pricing ranges, prep and aftercare notes, and your FAQs. For clinical questions or anything requiring a consultation it hands off to your team rather than guessing — which is the correct behaviour in aesthetics, and configured that way deliberately.
Website chat, Facebook Messenger and Instagram DMs, all into one inbox. Every conversation creates or updates a contact record, so a DM inquiry and a phone inquiry from the same person don't end up as two separate leads.
Reminder sequences reliably reduce no-shows, though how much depends on your current baseline and how far ahead you book. We measure against your own numbers in the first 60 days rather than quoting an industry average — if you're already sending reminders the gain is smaller, and we'd rather focus elsewhere.
Your systems run on an enterprise-grade platform tens of thousands of agencies and small businesses operate on. We build it, configure it and run it for you, and the account is registered to your business. We handle the build, the integrations, the compliance registration and the ongoing optimization — the parts that decide whether any of it actually works.
You could. If you have someone in-house with 30 to 40 hours to build it and a few hours a month to maintain it, that may be the right call — say so on the audit and we'll point you at the right plan instead of selling you a build. What we find is that the software is the cheap part. What breaks is messaging compliance registration, workflow logic firing in the right order, an AI agent trained on how you actually qualify a lead, and somebody noticing when a sequence stops running. That's what you're paying us for.
Most builds are live in 7 to 10 business days. Builds that include custom landing pages or multi-location setup can take up to 14 days. Messaging compliance registration starts on day one because carrier approval can take several days on its own.
Yes. A2P 10DLC brand and campaign registration is included in every plan and handled during setup. Without it your texts get filtered or blocked by the carriers — the single most common reason a do-it-yourself missed-call text-back system quietly stops working without anyone noticing.
Three-month minimum, then month-to-month. The account is registered to your business, so if you go you keep the contacts, the automations, the call recordings and the phone number. We'd rather earn the next month than trap you in the current one.
A free 30-minute audit. We look at your DM response times, no-show rate and dormant client list, then map what to fix first.